Frequently Asked Questions
Everything you need to know about Rudy’s products and services.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-5 business days. Free shipping is available on orders over $50.
Can I return hair care products if I’m not satisfied?
Yes, we accept returns on most products within 30 days of purchase. Items must be at least 75% full to be eligible for a refund or exchange.
Are Rudy’s products sulfate-free and paraben-free?
Absolutely. Our entire line of shampoos, conditioners, and styling products is formulated without sulfates or parabens to ensure the health of your hair and scalp.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our reach to more international destinations soon.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.